Subject: Tech Support Candidate - Hemant Mishra Hemant
From: Hemant Mishra Hemant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 06:02:55 -0500

| | Tech Support Test

Name | Hemant Mishra Hemant
E-mail | [email-masked]
Phone Number | (110076) 8840524011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sarita vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Advanced
VoIP
Also know linux operation system

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alignbiz technologues | Operation engineer | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Will need to check of User is connected via internet.
2- if user  US connected, Will NEED to check if user can Connect mentioned website on any other web browser.
3-will ping the website if there Are any packet loss

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Open the Bluetooth on Phone.
2-Search for the device which you wish to Connect.
3-pair the device and you're ready to go

What according to you makes you a good candidate for customer service or technical support job?

1-A good candidate should have good Knowledge of troubleshooting.
2- Should be able to communicate clearely.
3-should be patience while troubleshooting.
4-Should be able  to get the issue fixed ASAP. if time taking Process then need to inform user

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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