Subject: Tech Support Candidate - Danish Mir
From: Danish Mir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 05:27:45 -0500

| | Tech Support Test

Name | Danish Mir
E-mail | [email-masked]
Phone Number | (91) 8860057725
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | laxmi nagar , New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MandIT solutions pvt LTD | Sr System Engineer | Immediately Available | 36,000
Previous Employer 1 | Incedo | System Engineer | | 29,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, i will try to open website or different website in new tab or in incognito mode so that i will be sure about internet connectivity.
Step no 2
i will clear the cache and try to refresh it.
step no 3
by looking at the error displayed by on the browser next appropriate actions may be taken.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker
Turn on pairing mode on the speaker
Go to phone settings
Turn on the Bluetooth
Search for devices
Click and pair on the appropriate device when visible in searching.

What according to you makes you a good candidate for customer service or technical support job? | I believe i have a good hands on experience with day to day tech as well as complex IT systems. As i have an extensive educational and professional background in IT.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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