Subject: FW: Tech Support Candidate - Rohit Tewari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 10:26:04 +0000

Keep aside for English

From: Rohit Tewari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 20 January 2021 at 11:18 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rohit Tewari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rohit Tewari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8765815836
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tansukh Herbals Pvt ltd Sales Execitive Currently Working       25000
Previous Employer 1     Schand & Company ltd    Sales Coordinator       March,2019      20000
Previous Employer 2     Jconnect Infotech       Technical Recruiter     August,2016     13000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) I will check the Internet Connection First.
2) I will refresh the page and will try again later.
3) I will try to open it in another browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Switch on the bluetooth of the speaker as well as of the mobile phone.
2) In your mobile phone as soon as you will turn on the bluetooth a list of Bluetooth devices that has been switched on will be visible.
3) Click on the bluetooth icon of your speaker that is visible on your mobile.
4) After clicking go for pairing option and pair both devices.
5) Once paired you will be connected with your speaker.
What according to you makes you a good candidate for customer service or technical support job? 1) My customer handling quality.
2) I am a good Listener.
3) I have patience.
4) Have expirience in customer handling.
On a scale of 1 - 5 please rate your fluency in spoken English  4