Subject: FW: Tech Support Candidate - Nagendra Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 20 Jan 2021 10:15:45 +0000

Keep aside for English

From: Nagendra Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 20 January 2021 at 1:37 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nagendra Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nagendra Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 88514337929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida sector 21
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Workex  SME     Currently working       19840
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I check the Error
Wheather it is due to internet connectivity, or facing problem with server.
After probing I will do the troubleshooting to resume and fix problems.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps
1. Switch on bluetooth of speaker.
2. On bluetooth of phone.
3. Search with the bluetooth speaker on phone bluetooth by the given divices by name.
4.  Click on the device name to connect.
What according to you makes you a good candidate for customer service or technical support job? My experience to handle customer queries and Focus on customer satisfaction is on priority.
My technical skill as a software engineer will help me a lot in tech support. Working as a SME for FLIPKART process help me to know customer queries to handle with satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English  5