Subject: Tech Support Candidate - Kirti Solanki
From: Kirti Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 04:50:12 -0500

| | Tech Support Test

Name | Kirti Solanki
E-mail | [email-masked]
Phone Number | (+91) 8826766030
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Najafgarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VizExperts | Purchase executive | 24th Dec 2020 | 17500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I checke the Internet setting first. After that I try to open in incognito. If that also failed I take Google or any other person help to make it work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I have Samsung level U. First I would press the power button of blue tooth and then pair with my mobile phone. After that I connect the same with mobile. Make sure the device not connected presently on any device otherwise it will not work.
What according to you makes you a good candidate for customer service or technical support job? | I listen customer query carefully and with patience. After that I ask them for steps.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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