Subject: Tech Support Candidate - Sandeep Chaudhary
From: Sandeep Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 04:42:55 -0500

| | Tech Support Test

Name | Sandeep Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 8979420208
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shekhar Technology private limited | Technical Support executive | NA | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check that whether everyone is facing difficulty while accessing the site or only i am facing the issue.

I'll try opening other websites in anew tab or window, if the issue arises again then need to change browser also by clearing the cache and cookies can resolve the issue.

After that i will check whether the connection is working, it should not been broken.

Sometimes the issue is with server,so it also needs to be checked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all, put your Bluetooth device in pairing mode by pressing the power button.
Secondly, open Bluetooth on the mobile phone and tap of pair new device.
Then it will search for all the available devices in the range.
Finally, select the device from the list of available devices after scanning it.

What according to you makes you a good candidate for customer service or technical support job?

The candidate must possess a few of the below-mentioned skills to become a perfect match for customer service or technical support profile.

Provide support to the customer in a procedural way.
Active listening.
Analysis of technical issues.
Accessing customer support needs
Adaptability
Application support
Diagnosing software and hardware
Explaining technical information clearly
Troubleshooting
Detail-oriented

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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