Subject: Tech Support Candidate - Deena Nath
From: Deena Nath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 03:59:16 -0500

| | Tech Support Test

Name | Deena Nath
E-mail | [email-masked]
Phone Number | (0562) 688916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA 201307
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fashion makers group | IT executive | | 28000
Previous Employer 1 | Royal datamatics pvt ltd | Windows system admin | 19 Oct 2020 | 25000
Previous Employer 2 | Karvy innotech ltd | System admin | 8 sep 2019 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the internet connection, and check internet allow or not in that user,
After that check the this particular site allow access top user ,
Clean temp file and prefetch file and clean history 9f browser and trableshoting done.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First opne the both bluetooth on that device and search the bluetooth connection if search then click on bluetooth device now connected .
What according to you makes you a good candidate for customer service or technical support job? | Excellent communication and smoothly talk to customer and proper understand the problem of customer then resolve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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