Subject: Tech Support Candidate - ALOK KUMAR SINGH
From: ALOK KUMAR SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 03:25:46 -0500

| | Tech Support Test

Name | ALOK KUMAR SINGH
E-mail | [email-masked]
Phone Number | (+91) 9415989682
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES PVT LTD | CUSTOMER SUPPORT ENGINEER | Currently working | 19452
Previous Employer 1 | KMS PROJECT AND SERVICES LLP | ISD ASSISTANT | 06-08-2019 | 19011
Previous Employer 2 | UTKARSH SMALL FINANCE BANK LTD | Assistant System Engineer | 18-04-2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check internet connectivity and after check proxy settings.
If all are correct then check link in http or https formate.
Browser updated or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First power on the Bluetooth device and then turn on the Bluetooth of the mobile, search for available devices. Find the device and tap for the connect.

What according to you makes you a good candidate for customer service or technical support job?

I am very good for customer service or technical support job.
My experience and knowledge to find the problems and provide solutions accordingly..

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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