Subject: Tech Support Candidate - Deepak Bisht
From: Deepak Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 02:57:27 -0500

| | Tech Support Test

Name | Deepak Bisht
E-mail | [email-masked]
Phone Number | (91) 7409662052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sikandarpur Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indigo | L1 technical support | 5 Feb 2021 | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. At first check internet connection
2. Refresh the page
3. Make sure Java script is enable
4. Make sure cookies are enable
5. Clean your cache and cookies
6. Make sure your browser up-to date
7. We can try a different web browser for the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.search Bluetooth on window
2. Click on Add Bluetooth
3. Search your phone name then click and Connect

What according to you makes you a good candidate for customer service or technical support job?

I love to work with technical support because I learn something new every day and up-to-date with the latest tools and  technology

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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