Subject: Tech Support Candidate - Pankaj Pal
From: Pankaj Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 02:51:30 -0500

| | Tech Support Test

Name | Pankaj Pal
E-mail | [email-masked]
Phone Number | (91) 9871325164
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | west vinod nagar, delhi-110092
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Netconnect Pvt Ltd | Wintel L1 | 30 June 2017 | 17104
Previous Employer 2 | Globtier Infotech pvt ltd | Desktop support L2 | 30 july 2020 | 20312

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we have to read the error code and diagnose it.
We  have to check the internet network is ok or not.
We have to check network by using the ping IP or ping the website.
open the website in other browser or check or enable the compatibility.
Clear the cache and history and clean temporary files and restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | power on the Bluetooth speaker and thereafter search the Bluetooth speaker name on your phone which belongs to your Bluetooth speaker and connect it

What according to you makes you a good candidate for customer service or technical support job?

Listen carefully the issue what customer sharing the information and also guide him to know more to clearly the issue and resolve it on time as per SLA.
Talk with customer professionally.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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