Subject: Content Writer Candidate - Kaneeka Joshi
From: Kaneeka Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 02:44:24 -0500

| | Content Writer Test

Name | Kaneeka Joshi
E-mail | [email-masked]
Phone Number | (91) 9891534647
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Kairali Ayurveda Grouop | Content Writer | June 2020 | 30k
Previous Employer 2 | 1mg technologies pvt ltd | Content Writer | Dec 2019 | 25k

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

How to Manage Social Media Customer Services?
Nowadays being a customer means that a large number of channels and services are available to choose from. But What is the key to effective and efficient customer services of social media? The presence of right tools that responds to the queries, tickets production and fulfill needs of the customer.
Social media services for customers refer to the use of social media channels for providing a effective and operative support and services to the customer. Customers assume to reach out a brand for help or raise a particular query from a brand on social channels and expect to get a quick reply. So the solution to manage this is to ‘always be ready to help your customer whenever they approaches you’.
Here are few tips to use social media for supporting customer and providing various services to them.
1. Brands use a dedicated and committed social channel for providing support and service solutions to customers on social media. This helps narrow down the service and support queries from the primary channel of brand. For example, amazon uses @amazonhelp, which is run by the support team of amazon.
2. You need to find and monitor conversations about your brand. People often raises queries without tagging the brand in any post on social media that requires a customer service response. So find conversations related to your business by using a keyword monitoring and reach out to the customer.
3. Your brand should have certain social media guidelines that includes the voice tone, answers provided, response time for each channel.
4. Respond Always and quickly. Respond all the calls and mails of your customers but responding is not just enough. When customers reach out to you on social media that means they need a quick solution.
5. Use a chatbox for common requests for service. Chat box is an effective tool to provide solutions and support to customer 24/7.

Please share links to blogs written by you

http://www.whyayurveda.org/products/2020/04/01/kairali-collaborates-with-indian-red-cross-society-and-state-labour-institute-for-hand-sanitizers.aspx

http://www.whyayurveda.org/treatment-center/2020/03/14/boost-your-immunity-system-with-ayurveda-and-fight-against-covid-19-common-cold-fever-and-flu.aspx

https://www.1mg.com/ayurveda/khadir-194

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