Subject: Tech Support Candidate - DIPANSHU SHARMA
From: DIPANSHU SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 02:40:17 -0500

| | Tech Support Test

Name | DIPANSHU SHARMA
E-mail | [email-masked]
Phone Number | (91) 9560040291
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | najafgarh new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
devices and drivers internet wifi ms office email client

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | PMS ltd | DESKTOP SUPPORT AND DEO | DEC 2019 | 27
Previous Employer 2 | ESSIL | ASG | FEB 16 | 15

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

before troubleshooting,we need to find out the exact issue and the root cause so that we can follow the appropriate steps to fix it.
Check what is the error.
check if internet is properly connected.
check date and time of the system.
check with different website.
check with different browser/reset browser.
check if antivirus is blocking the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on the bluetooth speaker.
in mobile turn on the bluetooth and search for the name of the bluetooth speaker and then pair with it using the credentials.
once paired it will be connected .

What according to you makes you a good candidate for customer service or technical support job?

relevant work experience both technical and customer support.
reliable, ready to take the ownership of the work allotted.
became performer of the year in technical customer support in previous org .
also promoted to level 2.
excellent problem solving skill.
technically sound and ready to learn new things from resources and ready to implement as and when required,

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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