Subject: Content Writer Candidate - Ram T
From: Ram T <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 02:37:30 -0500

| | Content Writer Test

Name | Ram T
E-mail | [email-masked]
Phone Number | (+91) 83092117853
Where do you currently live (area) | Hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AI labs | Sr Content Writer | 11 December 2020 | 33.8k
Previous Employer 1 | Reyan Digital Solutions | Content Writer | 30 November 2018 | 16k
Previous Employer 2 | | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Topic:- How to manage social media customer service

Now a days social media platforms have become a popular medium for corporate firms to reach the targeted audience in less time. Besides, it is also vital to manage the clients to drive traffic, generate leads, sales for the websites. Let's have a close look at how to manage the social media channels:-

Pick the right platform for your business

Firstly, you should analyze where your customers are landing on and accordingly you can select the social platform to reach the potential customers. If you are not aware of such things, prefer free online tools and services that can guide you in the right direction.

Quick Response Time

As per the recent marketing survey and statistics, 32% of the people expect a response within 30 minutes and 42% of people expect a response within 60 minutes of email delivery. In the fast-paced world, 24 hours of response time for emails is quite acceptable but put your maximum efforts to reply quickly to social inquiries.

Integrating Marketing Tools With Social Media

It is possible to Integrate marketing tools with Facebook, Twitter, Instagram, Pinterest etc, to understand the user behaviour over purchasing of products online and offer valuable insights. If the user has any queries related to the product or service, then and there you can clarify doubts by embedding chatbots, an advanced AI platform.

Final Thoughts

To recapitulate, by delivering exceptional customer support services on social platforms can greatly benefit the small to medium and large scale enterprises. Furthermore, it helps to build strong relationships and trust in a long-run. Hope the above-mentioned information lets you make the right decision. What are your thoughts on social media customer service? Which platform do you prefer the most for your business? Write to us in the comments.

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