Subject: Tech Support Candidate - Rohit singh
From: Rohit singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 02:32:57 -0500

| | Tech Support Test

Name | Rohit singh
E-mail | [email-masked]
Phone Number | (91403) 9140364655
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS it services | Technical support engineer | Working | 24894
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click the menu button Menu and select Options.
In the General panel, go down to the Network Settings section.
Click Settings…. The Connection Settings dialog will open.
Change your proxy settings:
If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
Close the Connection Settings dialog.
Close the about:preferences page. Any changes you've made will automatically be saved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.

2.Make sure Bluetooth is turned on.

3.Touch and hold Bluetooth .

4.In the list of paired devices, tap a paired but unconnected device.

5.When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

Enthusiasm
Communication skills
Customer Empathy / Compassion
Patience
Stress Management
Flexibility

Company knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |