Subject: Tech Support Candidate - Adarsh Rawat
From: Adarsh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 02:32:39 -0500

| | Tech Support Test

Name | Adarsh Rawat
E-mail | [email-masked]
Phone Number | (91) 9990699116
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sahibabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pidilite industries limited | Desktop support engineer | | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will first check if the system is connected to internet of not
Will try to ping google dns address 8.8.8.8
If received response from google that means internet is working
Might be there is issue in site side

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Goto settings > bluetooth and settings > turn on bluetooth and search for bluetooth device and connect
What according to you makes you a good candidate for customer service or technical support job? | Prompt response to customer and woy of handling users
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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