Subject: Content Writer Candidate - Yogesh Lewadiwar
From: Yogesh Lewadiwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 01:59:10 -0500

| | Content Writer Test

Name | Yogesh Lewadiwar
E-mail | [email-masked]
Phone Number | (+91) 8956597767
Where do you currently live (area) | Hinganghat, Maharashtra

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | All things | Technical Writer | NA | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

How to manage social media customer service

Even if caped with the term social media, at its core the principles of customer service are intact. If customer service has to be defined from a layman's perspective then it is simply taking care of the customers and resolving their worries in regards to the services being provided. However, with the introduction of social media, this practice has gained momentum and allows businesses to reach a wider base of customers. But with great power comes great responsibility thus knowing how to implement social media in managing customer service is obligatory.

Personalized Experience

The more the customers feel personalized, the more are the chances of retaining them. Having a clear understanding of how to use the influence of social media to reach every single customer and provide them with a sense of attention specifically to their needs is what helps a lot. Use platforms such as Twitter, Facebook, Instagram, etc. For reaching out to customers.

Ready to Go Attitude

Ready to go attitude is what fuels the engine and keeps the customers satisfied. A chatbot is an ideal example of this. Having a dedicated chatbot employed for serving the queries of customers at your portal often proves rewarding as it helps customers in saving their precious time. Facebook support helps businesses with this feature to be deployed on their page.

Appreciate Customers

Appreciating customers for their pledged loyalty to the business is an extremely efficient way of serving the customers. Reward them with offers and vouchers on social media so that they realize how much they matter. Platforms like 'VoucherCart' provides assistance with such offers and vouchers.

Leveraging social media for customer service has become a part and parcel of industry standards and manifests in a way never witnessed before

Please share links to blogs written by you | https://allthings.how/how-to-check-word-count-on-google-docs/ https://allthings.how/how-to-print-multiple-pages-on-one-page-in-google-docs/ https://allthings.how/how-to-insert-google-sheet-in-google-doc/ https://allthings.how/how-to-make-google-sheet-cells-bigger/ https://allthings.how/how-to-link-a-google-form-to-a-google-sheet/ https://allthings.how/how-to-freeze-a-column-and-row-in-google-sheets/ https://allthings.how/how-to-import-data-from-one-google-sheet-to-another/ https://allthings.how/quote-reply-google-chat/ https://allthings.how/how-to-install-google-chat-app-on-windows-10-mac-and-linux/ https://allthings.how/how-to-enable-google-chat-on-any-gmail-account/

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