Subject: Tech Support Candidate - Mriganko Roy
From: Mriganko Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 01:54:20 -0500

Tech Support
Test

Name

Mriganko
Roy

E-mail

[email-masked]

Phone Number

(87096) 32930

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Jamshedpur

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ramakrishna Mission

IT officer

30/12/2020

34000

Previous Employer 1

Tata ClassEdge

Technical
officer

15/05/2015

25000

Previous Employer 2

Imperial Automobile

System
Admin

30/06/2013

22000

In your past experience
you have (select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. First,
I will check system Date/Time and Internet connection

2. I will open a new tab and check to another website like google.com. If it is
not working, I will use another browser.

3. If there is an issue with a particular browser, I will clear the cookies and
catche.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Go to settings

2. Tap the Bluetooth option and Turn on Bluetooth

3. A list of available devices will appear.

If your speaker is ON then you can see the speaker name (it might be a
speaker’s brand name)

4. On your mobile select your speaker

5. You will see the message: you’re connected!

After your speaker is paired – the technical term for connecting two
Bluetooth devices – you won’t need to go through that set-up again.

What according to you makes you a good candidate
for customer service or technical support job?

Explanation of technical issues easily

On a
scale of 1 - 5 please rate your fluency in spoken English

5