Subject: Tech Support Candidate - Shalabh Kushwaha
From: Shalabh Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 01:18:41 -0500

| | Tech Support Test

Name | Shalabh Kushwaha
E-mail | [email-masked]
Phone Number | (+91) 9454996527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AAJ ENTERPRISES | DATA ANALYST | | 21825 P.M
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check for the Internet connectivity through Command prompt ping.
2. If Internet is okay then will check for the website status whether it is working or not.
3. Will try another browser for that website.
4. Domain is a user friendly but the real location of website is IP Address will look into the IP Address of that website.
5. will alter the host file his file contains specific exceptions to domain names and IP addresses. Perhaps there’s something wrong here—a likely possibility if the domain name failed and the IP address worked. Use your Windows Search tool to find notepad %windir%\System32\drivers\etc\hosts. This will bring the hosts file up in Notepad. Search for the site name.  If you find it, put a hash tag (#) at the beginning of the line. Save and close the file.
6. check whther the site is not blocked into your system Search for Internet options and open the Control Panel tool. Select the Security tab, the Restricted sites icon, and then the Sites button.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Activate Bluetooth device.
2. Activate Bluetooth of mobile phone.
3. if list of connected devices is full then delete some of the already connected device which are not in use.
3. Pair the Bluetooth device with the mobile phone if already not paired.
4. Check on mobile phone status of connection.
5. If not connected then search for the available devices on mobile phone.
6. Repeat the steps until connection didn't established.

What according to you makes you a good candidate for customer service or technical support job? | Being a graduate in Computer Science and Engineering and working for the AAJ Enterprises as an Data Analyst for past 1 year for past days a good exposure to the technical processes and technical exposure makes me a reliable and exceptional candidate for the Technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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