Subject: Tech Support Candidate - Ajeet Singh
From: Ajeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 00:46:41 -0500

| | Tech Support Test

Name | Ajeet Singh
E-mail | [email-masked]
Phone Number | (+91) 9601736824
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Salzer electronics LTD | Production Head | Mar2020 | 25000
Previous Employer 2 | RR Global | Production Supervisor | Sep 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)- Restart My Device
2)- Make sure connection  internet Connection works
3)-check whether its down for you only
4)- if yes then resolve the issue b/w your computer and sites
5)- check over cookies and other problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- first "ON" your Bluetooth device
2- Then Open your mobile  and go to Connection and then Bluetooth  sign and one time press  it
3- scan it and then it shows some device then click on the named Bluetooth device and it start Connecting
4- when connection complete Bluetooth speaker will say connected

What according to you makes you a good candidate for customer service or technical support job?

1-Good knowledge of technical
2- fluency in english

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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