Subject: Tech Support Candidate - DHEERAJ KUMAR
From: DHEERAJ KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 20:36:10 -0500

| | Tech Support Test

Name | DHEERAJ KUMAR
E-mail | [email-masked]
Phone Number | (+91) 8470055590
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sec-81 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | integron managed solutions | Temporary associate | 15 jan 2021 | 20000
Previous Employer 1 | vivo mobile india pvt ltd | Repair technician | 31 mar 2020 | 18500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I have faced that type of problem.
1.  I will try to refresh the pages 2-5 times.
2. I will check my internet connections. The LAN cable, Port on Lan, wifi connections.
3. If the problem will not solve further I will restart my computer.
4. And check the other pages open on the browser it will open or not in properly.
In these steps, the problem will be solved If the problem will be faced further then There is a server issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open Bluetooth of Mobile Phone
2.Open Bluetooth of Speaker
3.Speaker set on Bluetooth mode or Parring mode
4.now in mobile phone go to the setting of Bluetooth search the speaker name device click on it and get connected.

What according to you makes you a good candidate for customer service or technical support job? | As I am Engineer, I have the ability to understand the problem and research them then give the best solution to the customer. this thing made me a good candidate for customer service or technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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