Subject: Tech Support Candidate - Sonu Kumar
From: Sonu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 18:21:32 -0500

| | Tech Support Test

Name | Sonu Kumar
E-mail | [email-masked]
Phone Number | (91) 7003022103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Right now in my hometown Bodhgaya Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Ccx | 04/08/2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

With a little detective work, we can narrow down the cause of the problem.

Open a new tab and check to see if we can load another website like google.com or mozilla.org.
If we can open another site, skip down to The problem only happens with certain websites.
If we can't open another site, continue on to the next step.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | Agreeableness: Tendency to be friendly, approachable, and easy to get along with. The ideal Customer Service Representative candidate usually cooperates with others in order to ensure group harmony as long as their goals do not drastically differ from those of the candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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