Subject: Tech Support Candidate - Himanshu Pandey
From: Himanshu Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 15:38:27 -0500

| | Tech Support Test

Name | Himanshu Pandey
E-mail | [email-masked]
Phone Number | (+91) 8800108261
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Krishna nagar, East Delhi, 110051
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rainbow Info Solutions | Technical Support Engineer | 15-Jan-2021 | 45K
Previous Employer 1 | Tiana infocare | Technical Support Engineer | 30-June-2020 | 35K
Previous Employer 2 | Irvine Digital Media pvt ltd | Technical Support Engineer | 31-March-2018 | 32K

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check browser's all settings.
I'll check extensions, nd other proxies.
I'll clean the junks nd crashes & cookies.
I'll also check internet IP & other proxy settings.
If the problem still not fixed, then I'll restart my router box nd browser also.
I can fix it. I hav done this many times with cx over the phone.

Thank you.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker.
Turn on the Bluetooth of mobile.
We have to scan nd connect with the speaker.
That would be connected.

What according to you makes you a good candidate for customer service or technical support job?

Yes, I am a good candidate for technical support job.
Because I am computer technician.  I love technical things to do. I love technologies. And in this job I learnt many new things. I have also done 3 diplomas in computer science.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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