Subject: Tech Support Candidate - Vasu Dhama
From: Vasu Dhama <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 14:23:51 -0500

| | Tech Support Test

Name | Vasu Dhama
E-mail | [email-masked]
Phone Number | (251201) - 9871077745
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Khatauli (U.P)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ECS software | Research analyst | | 19000
Previous Employer 1 | Global logic | Data analyst | 2019 july 31 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hello sir,
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong. Before you restart or shut down your device, make sure to save all necessary work to prevent data loss. After rebooting, check if you are still having the same problem again. Many times, then i will transfer your issue to tech person to the absolute resolution.
Thanks and Regards
Vasu dhama

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker "it might be a random product number but should have the speaker’s brand name listed" and that’s it, you’re connected.
After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job? | I will come up with best resolution to resolve the customers issue. And i will try my best to resolve my self in any circumstances.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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