Subject: Tech Support Candidate - Arnab Basu
From: Arnab Basu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 13:38:27 -0500

| | Tech Support Test

Name | Arnab Basu
E-mail | [email-masked]
Phone Number | (+91) 7890192913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Wireless, LAN, Routing, switching

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PMPL | Network support | | 18500
Previous Employer 1 | Tikona | Network engineer | | 15500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I need to check if I am properly connected with internet or not.
So that I have to do the following steps:
* Ping any global DNS(8.8.8.8)
*If I get reply then internet is fine in my system. If not then need to check LAN connectivity.
*After getting global DNS ping response I need to check the route of the website.
(tracert www.ndtv.com)
* If I get response from the all hopes then there might be issue in the browser which I am using.
* Need to close and reopen the browser and check.
*If all of this steps done but issue not resolved   then I need to contact with my ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*) power on the speaker and go to Bluetooth mode by pressing remote or button.
*) Then on the Bluetooth application from my phone and search for the speaker.
*There should be the name of the speaker in the available devices list.
*)By clicking connect I have to pair both the devices each other .
*) Now the connection is done. Enjoy the music in speaker.

What according to you makes you a good candidate for customer service or technical support job? | Experience in customer handling , customer support and I have the ability to solve and convince any customer by giving them proper support asper their requirements.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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