Subject: Tech Support Candidate - Manish Kumar Tiwari Manish
From: Manish Kumar Tiwari Manish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 12:37:18 -0500

| | Tech Support Test

Name | Manish Kumar Tiwari Manish
E-mail | [email-masked]
Phone Number | (396195) 7310651796
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gujarat Vapi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hi-tech informatics Pvt Ltd | Technical support Engineer | Present | 17k
Previous Employer 1 | Origin formulation Pvt Ltd | Office | 1.05.2028 | 14k
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Reset browser and clear the cookies files on the user PC and after open browse
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Pearieng divice manually and then connect the device
What according to you makes you a good candidate for customer service or technical support job? | Handling the critical situation and should We passion on yourself
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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