Subject: Tech Support Candidate - Aiman Parvez
From: Aiman Parvez <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 12:27:11 -0500

Tech Support
Test

Name

Aiman
Parvez

E-mail

[email-masked]

Phone Number

(+91) 9599925140

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

FRETUS TECHNOCRATS

TECHNICAL LEAD

STILL
Working

25000

Previous Employer 1

HCL SERVICES LIMITED

CUSTOMER
SUPPORT EXECUTIVE

Aug 2017

14000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check whether the internet is working on my
system or not by accessing the google. Run tracert command to trace where the
site is blocking at gateway or somewhere else.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on the
bluetooth of speaker and mobile both, then search the name of the speaker
bluetooth on mobile after finding the name connect the device.

What
according to you makes you a good candidate for customer service or technical
support job?

technical support job

On a scale of 1 - 5
please rate your fluency in spoken English

3