Subject: Tech Support Candidate - Shiv kumar Tiwari
From: Shiv kumar Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 11:47:25 -0500

| | Tech Support Test

Name | Shiv kumar Tiwari
E-mail | [email-masked]
Phone Number | (91) 8383804157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policy bazaar | Executive support | Oct2020 | 25000
Previous Employer 1 | Eli research india pvt Ltd. | Executive | June2019 | 19000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In first step,  I would ask to the customer what's the error message in step 2 , I would guide the customer to open hide  button in below the error, if customer not understand then I asked him for remote monitoring and do the following steps:

Check his internet connection,
If it's correct then  open  the advanced settings
And change it the required details .

There 4 another methods to do this

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: on the Bluetooth device

Step 2: open my mobile phone Bluetooth and search
the name of Bluetooth device

Step3 :  make the pair and select the message

Step 4 : Bluetooth device connected, enjoy the play

What according to you makes you a good candidate for customer service or technical support job? | I like the computer and the software things, I like to talk with new people and happy to help them,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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