Subject: Content Writer Candidate - Yash Kumar
From: Yash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 10:55:28 -0500

| | Content Writer Test

Name | Yash Kumar
E-mail | [email-masked]
Phone Number | (263145) 8630409739
Where do you currently live (area) | Uttrakhand (Rudrapur)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Supreme Treon Pvt. Ltd. | HR Executive | Working Till now | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Tips for managing Social media customer service.
*Social media customer service is an organized system of providing customer support through social media platforms.
*It also involves activities like addressing complaints, providing guidance, answering questions, or issuing refunds.
Tips for managing social media customer service.
1-Set up a monitoring system - The first step is setting up an active brand monitoring system within the social media platforms your customers use to reach out to you.
2-Determine what types of comments get responses- Note point doesn't avoid the negative comments.
3-build the ASAP or quick response team. With how fast the internet is, a late answer can be as bad as no answer at all.
4-By putting the dedicated support channel. Each of your customers might prefer a different support channel but unless you own a very small e-commerce store, it will be difficult for you to handle queries coming from multiple channels.
5-Have internal best practices for responses. Your communication with clients acts as a great base for optimizing your customer support.
6-measure and report on your efforts. The more customer support cases you handle, the larger the amount of data you collect.
*Best Practices for Social Media Customer Service
1. Responding quickly is key.
2. Be transparent.
3. What social media post should be resolved quickly.
4. Respond to all social media feedback, questions and comments. (ASAP)
6. Always respond positively.
7. Avoid the Streisand Effect. or we can say don't sound like in a defending position.

Please share links to blogs written by you | https://blog.hootsuite.com/multilingual-social-media-presence/

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