Subject: Tech Support Candidate - Shubhi Pathak
From: Shubhi Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 10:34:38 -0500

Tech Support
Test

Name

Shubhi
Pathak

E-mail

[email-masked]

Phone Number

(91) 9599668315

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Mathura

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Linux
Networking - basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ericsson

engineer

NA

38000

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

i will re
load the page the again if that doesnt work I will re open the browser again and
try opening it

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

open your Mobile phone bluetooth and switch on
the bluetooth speaker then pair both of them

What according to
you makes you a good candidate for customer service or technical support
job?

i have relevant experience in technical support
job

On a scale of 1 - 5 please rate your fluency in spoken
English

4