Subject: Tech Support Candidate - Prabanjan Adhikary
From: Prabanjan Adhikary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 09:28:26 -0500

| | Tech Support Test

Name | Prabanjan Adhikary
E-mail | [email-masked]
Phone Number | (+91) 7903786294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamshedpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ginger Hots | Guest service executive | 27.06.2020 | 18500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would first read the reason/faulty of the error and accordingly will start working on it by understanding the issue root cause.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- switch on the bluetooth device by pressing on button.
- toch and hold the bluetooth buttom to get started.
-switch on the bluetooth on mobile phone and start searching for new device.
-Once the device is located pair it with bluetooth device.
Wait for the connection command to come from device.

What according to you makes you a good candidate for customer service or technical support job? | - i usually first listen to the concern of customer as a good listner and then start finding the root cause of the issue and then working out on it to resolve at utmost priority.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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