Subject: Tech Support Candidate - Prabhat Dubey
From: Prabhat Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 09:28:05 -0500

| | Tech Support Test

Name | Prabhat Dubey
E-mail | [email-masked]
Phone Number | (91) 7908679275
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio
CMD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check that website is only Down for Everybody or Just Me.
when website is only down for me then,
i can clear the cache and cookies in my browser and try to navigate to the website with the potential network server error again.
Sometimes,Cookies and Cache issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the bluetooth options
Turn on Bluetooth
A list of availiable device will be appear
if my speaker is not listed then press the button on speaker that makes it discoverable.

What according to you makes you a good candidate for customer service or technical support job? | Talk about the communication skills, problem solving skills, and passion for customer service, and learn into the aspects of your current or past positions that you love and excel at that are also part of the job you hope to get
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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