Subject: Tech Support Candidate - Amanjot Kaur Amanjot
From: Amanjot Kaur Amanjot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 09:25:44 -0500

| | Tech Support Test

Name | Amanjot Kaur Amanjot
E-mail | [email-masked]
Phone Number | (91) 8287572060
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Akshardham
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technologies | Analyst | Currently working | 20000
Previous Employer 1 | Sopra Steria | Service analyst | 13th of March 2019 | 16000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 . Check the error code if it is link failure or network faliure
2.If link failure then will try with another browser
3.If it is network faliure then I will check network connectivity
4 If it is same after both steps has been done then it seems website down at the moment so I will try after few minutes.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put on  the speaker to pairing mode.
2 Switch on the bluetooth option in your phone.
3. Watch for available devices nearby.
4. Click over the name of the speaker needs to connect.
5 it starts paiaring and takes few seconds to connect to device.

What according to you makes you a good candidate for customer service or technical support job?

My problem solving ability makes the customer to understand and resolve the problem fast.
I understand the problems of the customers in one go
I respond quickly and efficiently.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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