Subject: Content Writer Candidate - Radha Kukreti
From: Radha Kukreti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 08:32:27 -0500

| | Content Writer Test

Name | Radha Kukreti
E-mail | [email-masked]
Phone Number | (110022) 7701849864
Where do you currently live (area) | RK Puram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social media and customer service may not have been an intentional combination for these channels when developed.
However, many people having an issue or question look for a quick solution by using social media for customer service inquiries on a frequent basis.
In order to be effective, using social media for customer service must now become a part of your overall social media strategy.

There are few elements that need to be kept in mind  to use social media in the best way possible for customer service in the right way for business.
1. Replay as quickly as possible on social media.
This means responding to inquiries, reviews, and complaints as quickly as possible is the best social media customer service strategy.

2. Know which social media post should be resolved in public or private.
Outline which kinds of comments should be resolved publicly. These public social media comments would exist on:
Page posts or reviews for Facebook,  Posts on Instagram, Openly via tweets on Twitter.Then, determine which conversations should become private—whether it be moved to direct message, email or phone.

3. Respond to all social media feedback  questions and comments.
A customer wants to be heard, plain and simple! Since so many comments can be viewed by the public, businesses have an incentive to be attentive to everyone via social media.
4. Include a greeting and be transparent with names and initials.
If a name is apparent from your customer’s social profile, don’t hesitate to use it with a greeting. Giving a customer your name humanizes the brand instantly. It offers them someone to speak to directly should they be interested in continuing the conversation.

The role of social media in customer service can play a big part in the success of your brand loyalty and advocacy. With the right preparation and listening tool, using social media for customer service can take your digital community to the next level.

Please share links to blogs written by you | https://www.harnium.com/post/mistakes-we-do-in-our-twenties

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