Subject: Tech Support Candidate - AAQIB QADIR
From: AAQIB QADIR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 08:24:53 -0500

| | Tech Support Test

Name | AAQIB QADIR
E-mail | [email-masked]
Phone Number | (+91) 7006793835
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Srinagar j&k
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | f1 infotech | coordinator | 18-01-2012 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i'll check my internet connectivity. If my internet connectivity isn't there, i'll get connected to internet.
If the problem still appears  i'll clear cache n cookies of my browser and try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of All we need to switch on the bluetooth speaker.
Then we must open the bluetooth of our mobile phone.
Then we need to search for the device by refreshing in order to find the device we want to connect.
Once device is found we have to click on the device and pair it with our phone n Voila our phone is connected to the bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

To me a customer support services needs very basic qualities such as
he should be very polite while talking to the customer.
He should be patient while listening to the problems of the customer.
He should be very good listener and as good as speaker.
He shouldn't get furious even if at times customer gets extremely angry.
Last but not the least, he should try to give best possible support to the customer and if by chance he doesn't know how to help him  he should consult his Senior but never provide wrong information

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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