Subject: Content Writer Candidate - Vishal Tiwari
From: Vishal Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 08:17:39 -0500

| | Content Writer Test

Name | Vishal Tiwari
E-mail | [email-masked]
Phone Number | (+91) 8447547502
Where do you currently live (area) | Mukundpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Grasp Infotech | WordPress Designer cum Content Writer | 31 December, 2020 | 19000
Previous Employer 1 | Healthjeee.com | Wordpress designer cum Content Writer | 15 June 2016 | 12000
Previous Employer 2 | NA | NA | NA | NA

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Nowadays Social Media plays a vital role in every industry. Mobile user's has grown in a significant amount world-wide and social media is growing parallel to them.

The impact social media makes on everything becomes accountable for every industry.

In-order to manage a healthy customer relationship, social media can help in every aspect of it. But there some important points one needs to work on before proceeding further in this direction.

1. Know your customer:- engagement with customer is an opportunity to make them love your service or product. if you know the requirements of your clients then it makes your work very facile.

2. Response:- installing a high-amount customer support does not work if your response time is not adequate. in this fast moving world no-one wants to hang for anyone's services.

3. Cross-checking for qualities :- maintaining a healthy-strong relationship needs a proper attention. random checking to conversation between employee & customer will help in improve the support in easy-manners.

4. Multi-Lingual Support:- if your customers are from more than two regions than you should use multi-language support. providing support in customers native language will attract them towards your services in future.

5. QNA:- make as much QNA's as possible and put them in your every welcome message. Categorize QNA's in categories so user will not have to go-through all the length in search of there answers.

6. Close the Case:- create a system where every user problem gets a unique number so  you can check the progress on every question been asked. make sure every unique number crosses it's finishing line.

7. Accounts:- create accounts on every social media platform. it's possible your user may not be using Facebook, in this scenario you should have accounts on every respected platforms.

Please share links to blogs written by you

https://www.thecandidwriting.com/how-to-reset-a-wordpress-password-from-phpmyadmin/

https://www.thecandidwriting.com/i-hate-arrange-marriages-believe-me-they-are-not-god-made-couples/

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