Subject: Tech Support Candidate - Nandini arunachalam
From: Nandini arunachalam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 08:02:55 -0500

| | Tech Support Test

Name | Nandini arunachalam
E-mail | [email-masked]
Phone Number | (91760) 59971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | mogappair
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Tech Mahindra | Senior analyst | Feb 2020 | 30000
Previous Employer 2 | HCL | senior analyst | April 2016 |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check whether internet is working
Open in a different browser
Check whether other websites are working
Check whether link is blocked

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings in the phone
Turn on bluetooth
Add the speaker
select the speaker
check  whether speaker bluetooth is on and synchronise

What according to you makes you a good candidate for customer service or technical support job?

Have all the required desired skills to handlethe customer
Patient, communicative, customer convincing skills
Good knowledge in troubleshooting
Have handled technical scenarios

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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