Subject: Tech Support Candidate - Sunny Richard Simon
From: Sunny Richard Simon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 08:01:52 -0500

| | Tech Support Test

Name | Sunny Richard Simon
E-mail | [email-masked]
Phone Number | (91) 8448959763
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi Rohini Sector - 18
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Acs Logistics | team leader | |
Previous Employer 1 | Ra tech united Services | sr cce | |
Previous Employer 2 | Intellinet global services | sr cce | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 . Right Click and troubleshoot lan .
2 . Check if DNS is an issue .
3 . remover the Power cable of the router while switched on and wait for 20 seconds . Then restarting the Router .
4 . Check if the date and time on the system screen is correct .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 . open the bluetooth option on the speaker and on the phone .
2 . under settings - scan - look for bluetooth speaker .
4 . Click on pair .

What according to you makes you a good candidate for customer service or technical support job?

Having 6 years of experience in international BPO and from the past two years, working with Canadian Logistics Gigg Express in a position of Team Leader for CSR, I strongly believe I am a qualified candidate for this position.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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