Subject: Tech Support Candidate - Ajay Choudhary
From: Ajay Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 07:30:03 -0500

| | Tech Support Test

Name | Ajay Choudhary
E-mail | [email-masked]
Phone Number | (273007) 8318268690
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vistar Nagar Colony, Lachcheepur Gorakhpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Sagenext Infotech Pvt Ltd | Sagenext Infotech Pvt Ltd | 31/102020 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1. Firstly I'll check the computer that it's working fine or not.

Step2. I'll check the internet connection if it's fine then I will restart the system.

Step3. Check the firewall and proxy server to insure that websites are reachable or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth
Goto settings in mobile pone
Click on Bluetooth option
Check the names If not found then refresh it.
Click on the name of that Bluetooth which you want to connect
Connect it by clicking on Pair

What according to you makes you a good candidate for customer service or technical support job?

I have experience in technical support and I can solve customer's problem in easily by better understanding the issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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