Subject: Content Writer Candidate - Anjali Saini
From: Anjali Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jan 2021 07:19:09 -0500

| | Content Writer Test

Name | Anjali Saini
E-mail | [email-masked]
Phone Number | (91) 9811061639
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pragati Engineers | Content Writer | Presently working | 27
Previous Employer 1 | MOD | Sr. Software Engineer | Nov 2018 | 74
Previous Employer 2 | Birlasoft | Sr. Software Engineer | August 2016 | 40

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social media offers support through social channels. It lets businesses meets customers where they can quickly resolve their queries. More than 70% if customers think responding and solving their queries is most important part of good support.

Social media response times are certainly an important metric to focus on and include in a customer service strategy. It strengthen the relationship with the customers and also boost sales. Social media customer service response should be a cordial opening line. Every post, review, feedback, comment on social media needs acknowledgement and this is one of the biggest social media customer service best practices.

Every customer wants to be heard. Customers want personal attention, do customize the reply to the individual on case by case basis. It as same as like no business would ignore a customer in their store, no business should leave a social media review, comment, feedback, query unattended.

When answering your customers use the data you gathered. Greet the customers with their name. Be transparent with the name when closing customer service responses with a -Anjali Saini also humanizes the response. This creates accountability on both sides and it makes the customer feel heard by an real person. Also it allows the business to see who replied over customer's queries, feedbacks and comments.

Customers are always right, meet negativity with positivity always. Show your customers that you care and value the customer's opinion, regardless of whether it started out negative. Showing empathy in your responses goes a long way when dealing with customers on social media.

The role of social media customer service play a important role in the success of any business. Using social media platforms for customer service can take your digital community and business to the next level.

Please share links to blogs written by you | www.busibessnewsdaily.com

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