Subject: FW: Tech Support Candidate - Kumar Prateek
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 19 Jan 2021 12:17:17 +0000

Keep aside for English

From: Kumar Prateek <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 19 January 2021 at 2:12 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kumar Prateek

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kumar Prateek
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8858233794
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Shri Balaji construction company        Financial manager       Na      34166
Previous Employer 1     Kotak Mahindra Bank     Deputy manager  01 December 2020        29000
Previous Employer 2     Indusind Bank   Deputy manager  12 march 2020   25000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Firstly I will check for email address that have I entered it correctly or not.
2. If error comes again then I will clear the cache memory of the browser, then the site will open.
3. If error persists then I will restart the system and try again.
4. If all these methods failed then i will contact on customer care executive of the browser for error solving
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Press the power button of bluetooth speaker for 7 seconds, when blue and red led blinks simultaneously.
2. Now open settings into mobile phone and turn on bluetooth and search for bluetooth speaker device and connect.
3. Start enjoying the music.
What according to you makes you a good candidate for customer service or technical support job? As I had worked in customer service and handled lots of customer service and request, it will help me to work for your organisation.
I have good knowledge of computers and technical support too
Few qualities which makes me good candidate are good patience level, good in planning and organizing, hard-working.
So I will be a great employee for your company
On a scale of 1 - 5 please rate your fluency in spoken English  5