Subject: FW: Tech Support Candidate - Mayank Rai
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 19 Jan 2021 12:10:32 +0000

Keep aside for English

From: Mayank Rai <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 19 January 2021 at 4:02 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mayank Rai

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mayank Rai
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (201307) 8958479947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sec 122 Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Conencentrix    sr.representative       10Feb2020       24000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I would follow below steps to troubleshoot the Problem:
1- I will close the tab and clear cache and cookies first.
2- Then close the browser and open it again and then open the same website again.
3- If same problem arises again then I would try to open the website in any different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps to connect a Bluetooth speaker to mobile are as follows:
1- Turn on the Bluetooth device.
2- Set the speaker on Bluetooth connectivity mode
3- Turn on Mobile Bluetooth and search for the device.
4- Click on Bluetooth device name appearing on phone to get connected with the device.
What according to you makes you a good candidate for customer service or technical support job? I have total work experience of more than 3 years where I worked for Amazon.com as a Sr. Representative handling dual chats. I used to help USA customers resolving there account issues and payment issues. I am always passionate towards learning new things and a very fast learner so I am sure If I get a chance to work with you people I can really bring the best for you.
On a scale of 1 - 5 please rate your fluency in spoken English  4