Subject: Fwd: Tech Support Candidate - Darpan Ameta
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 04:31:20 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Jan, 2021, at 18:29, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Darpan Ameta 
E-mail 	[email-masked] 
Phone Number 	(91) 9877351779 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	chennai ready to relocate bangalore. 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
VPN 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Sutherlandglobal services 	Associate IT helpdesk 	Currently working 	32k 
Previous Employer 1 	Concentrix 	IT associate 	May2019 	25k 
Previous Employer 2 	My school page 	Operation associate 	May 2018 	22k 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will try to reload the page. 
2.I will check with other websites. 
3. Check the internet connectivity. 
4. Check if popups are enabled Or disabled. 
5.check in other browser. 
6.check if any extention of any antivirus blocking the site to open. 
7. I will reset the browser setting to default and check. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on bluetooth of the speaker. 
2. Turn on the mobile bluetooth. 
3. Search for new nearby bluetooth devices. 
4. Select the correct bluetooth speaker and pair it. 

What according to you makes you a good candidate for customer service or technical support job? 	1.I know how to handle the irrate customers very easily. 
2.While listening to cx I become very calm listener. 
3.I make sure to give first call resolution to cx so that cx don't need to make efforts to call back or followup for the same issue. 
4.Before taking any critical troubleshooting step I keep my SME ans TL informed. 
5.I make sure that cx ends the call with a smile. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5