Subject: Fwd: Tech Support Candidate - Akhilesh Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 04:28:51 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Jan, 2021, at 19:22, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Akhilesh Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 9560705689 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Hari nagar ashram 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Convergys india Pvt. Ltd. 	Sr. Associate 	20-11-2019 	30000 
Previous Employer 2 	Wipro 	Sr. Associate 	15-08-2015 	18500 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. We need to check internet connection. 
2. Delete cookies and clear cache memory along with history. 
3. Try other web- browser 
4. Check whether the website, you're trying to access is temporarily down or not through its server. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on bluetooth connection of your device 
2. Make sure the bluetooth speaker is on. 
3. Make a pair with the bluetooth speaker and your device with serial key numbers. 
4. Bluetooth speaker connection is set up. 
What according to you makes you a good candidate for customer service or technical support job? 	A representative doesn't give up easily while helping to customer. 
He/She never use NO word in his/her sentence specifically at the beginning of the conversation. 

He/She always come up with an alternate option. 

Proactiveness, a good candidate should not limited only to the concern of the call or chat but also check other facts that customer might not be aware of like: discuss the advantage of services or its value and other options that may surprise to customer in future etc. 

A candidate should always ready to help customer despite of any situation. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4