Subject: Fwd: Tech Support Candidate - PRIYA HITEN
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 04:28:13 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Jan, 2021, at 15:32, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	PRIYA HITEN 
E-mail 	[email-masked] 
Phone Number 	(+91) 7358350716 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Vasundhara Enclave 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	Pragati 	HR 	2016 	
Previous Employer 2 	Sutherland 	Technical Support 	2008 	
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Make Sure the Internet Connection Works 
2.Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search. 
3.Restart Wi-Fi router to fix Wi-Fi issues 
4. Clear history, cache, browsing data etc. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings 
Tap the Bluetooth option 
Turn on Bluetooth 
A list of available devices will appear. 
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it. 
On your mobile select your speaker 
What according to you makes you a good candidate for customer service or technical support job? 	I'm good at both technical support and customer service. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5