Subject: Fwd: Tech Support Candidate - Lekha Chaudhary Lekha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 04:27:30 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Jan, 2021, at 17:09, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Lekha Chaudhary Lekha 
E-mail 	[email-masked] 
Phone Number 	(91) 9310120858 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Ghaziabad 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Active directory and DLP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Capgemini IT services LTD 	Senior Analyst 	Working 	24,230+ shift alllowance 
Previous Employer 1 	Kent Ro systems Ltd 	Engineer 	4 June 2020 	14,000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. check with other browser available in system. 
2.see error no 503 error etc or error due to internet connection 
3.check by removing the cookies and cache of the browser 
4. If not resolved , reset the browser 
5.if not working , escalate to network and security to check access issue as site available for the user to access or not 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on Bluetooth on phone 
2. Search for other devices 
3.find the device name and connect it. 
Check by starting some video on phone 
What according to you makes you a good candidate for customer service or technical support job? 	1. Experience in troubleshooting in several 
IT tools. 
2.Mac troubleshooting 
3. Active directory and trendmicro and DLP tools exp 
On a scale of 1 - 5 please rate your fluency in spoken English 	4