Subject: Fwd: Tech Support Candidate - Anuj Pandey
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 04:23:47 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Jan, 2021, at 18:40, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Anuj Pandey 
E-mail 	[email-masked] 
Phone Number 	(91) 8595159520 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Noida 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Linux 
Networking - basic 
Networking - advance 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro 	Project engineer 	still working 	25k to 30k 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Try to clear the caches and cookies . 
2. Check the compatibility of the browser. 
3. Before reaching to support try to gather the HRA file / fiddler tool so that a detailed analysis can be done by tech team. 
3.If error persist reach out to the tech support it can be issue with the application side as well. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Swipe down from the top of the screen. 
Touch and hold Bluetooth . 
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 
Follow any on-screen instructions 
What according to you makes you a good candidate for customer service or technical support job? 	Have a relevant experience in the handling the customer live and have certain amount of the knowledge in troubleshooting . 
On a scale of 1 - 5 please rate your fluency in spoken English 	4