Subject: Fwd: Tech Support Candidate - Priyanka Bisht
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 04:23:00 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Jan, 2021, at 16:34, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Priyanka Bisht 
E-mail 	[email-masked] 
Phone Number 	(91) 9158171398 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Dehradun 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Infosys 	System engineer 	July 2017 	26k 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Please find below troubleshooting steps: 
- first i will check network settings,whether computer/laptop is connected to the network or not. 

-if network is connected ,then i will check network settings through inetcpl.cpl>>connections>>lan settings>>check the box automatic settings. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to bluetooth settings 
Open the bluetooth 
Search the bluetooth devices 
Connect to the pairing devices 
Click on ok 
Once done it will get connected. 
What according to you makes you a good candidate for customer service or technical support job? 	As a customer or technical support i am a good listener. 
I am able to handle the query and also resolve the issue on time. 

On a scale of 1 - 5 please rate your fluency in spoken English 	4