Subject: Fwd: Tech Support Candidate - Simran Jeetkaur Simran jeet
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 04:22:10 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Jan, 2021, at 03:36, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Simran Jeetkaur Simran jeet 
E-mail 	[email-masked] 
Phone Number 	(91) 9711700400 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	New Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Techlogies 	Senior analyst 	Na 	
Previous Employer 1 	Wipro 	Senior associate 	October 2018 	
Previous Employer 2 	Na 	Na 	Na 	
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Reboot 
Clear cache 
Reset browser 
Check website is black listed or not 
Check proxy settings 
Check and consult others if they are able to access it or it’s a global issue 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Settings 
Enable Bluetooth 
Search for device 
Click on device name 
What according to you makes you a good candidate for customer service or technical support job? 	Communication skills 
Able to diagnose root cause 
Technical knowledge 
Ability to help to resolve the issue 
On a scale of 1 - 5 please rate your fluency in spoken English 	5