Subject: Fwd: Tech Support Candidate - Rishi Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 04:20:59 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 30 Nov, 2020, at 10:24, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Rishi Sharma 
E-mail 	[email-masked] 
Phone Number 	(91) 9654445262 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Greator Noida 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	Vcare India Pvt Ltd 	Sr. Customer service Rep 	July,2020 	24000 
Previous Employer 2 	Eye7 hospital 			
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1# I'll Confirm whether Cx is connected with the internet or not 
2# Which browser Cx is Using 
3# I'll Ask Cx to Change the Browser Once 
4# I'll Ask Cx to Clear The Cache and Cookie's from The Browser And advise Cx to Clear the Temp Files aswell 
5# I'll Check whether the Website is Opening At My end Or Not 
6# If Still the problem will be there then i'll connect the Cx device remotely and Get the issue resolved 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First Turn ON the Bluetooth Mode In Speaker 
Then Turn ON the Bluetooth In Handset 
Once you Turn ON the Bluetooth In handset then you'll find a speaker Name 
Simply Click on Speaker Name then It will Start Pairing and once it gets Paired then Speaker will be sucessfully Connected 
What according to you makes you a good candidate for customer service or technical support job? 	I Have a Good Skills to speak With a CX and also i am Bit Tech Savvy person. 
Apart From this i've been working in a Customer service Profile from a very long Time and i interacted with diff diff Cx.Indians and Foreigner's Both. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5