Subject: Fwd: Tech Support Candidate - Divyanshu Jaiswal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 19 Jan 2021 04:20:00 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 14 Jan, 2021, at 16:54, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Divyanshu Jaiswal 
E-mail 	[email-masked] 
Phone Number 	(+91) 7408267979 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Gurugram 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hospitality Software 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Prologic First India Pvt Ltd 	Technical Services Advisor 	Currently Working 	36000 
Previous Employer 1 	Knowcross Solutions India Pvt Ltd 	QA Engineer and Global Support Associate 	24th May 2019 	27300 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly I would check if the internet device through which I'm connected is working or not. 

If internet connection is fine, then I would open a new tab and check if I can open any other website. 

If I'm able to open the other website then I would try to clear the cache of the browser that I'm using. 

Lastly if that doesn't help then I would use another browser to open the website and if this doesn't work then there is some problem with the website's server which is not responding. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Open the Settings. 

2. Navigate to connected Devices and turn on the Bluetooth toggle switch, if it's not enabled. 

3. Select Bluetooth to view the options. 

4. Select Pair New Device to place the Bluetooth device in pairing mode. 

5. Look for the Bluetooth speaker's name on the list. Be patient as it may tae a moment to show up. 

6. Select the Speaker's name to connect to it. It takes some time foe the device to get paired. When done, the screen shows that the speaker is connected. 
What according to you makes you a good candidate for customer service or technical support job? 	1.Tendency to be friendly, approachable, and easy to get along person. 

2. Should be able to react positively to negative or stressful situations. 

3. Try new ways of doing things. 

4. Should be able to interact with others but is bale to work alone with limited contact for short periods of time. 

5. Should have a tendency to strive fro perfection, sometimes at all costs. 

6. Should be able to behave in an uncompromising and consistently honest, moral and ethical manner. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4